okzo's Privacy Policy

1 Introduction & Scope of Policy

okzo ("we", "our") operates a trusted online gaming platform for users in Bangladesh. We give the highest importance to the privacy of those who use our services ("you", "your").

This privacy policy explains what information okzo collects, how that information is used, who it may be shared with, and how you can maintain control over your information.

This policy applies to: all pages of our website okzo.lat, our mobile or web applications, and any of our services where a link to this policy is displayed.

2 What Information We Collect

okzo collects two types of information: information you voluntarily provide, and information collected automatically.

2.1 Personal Information You Provide

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (when identity verification is required)
• Financial transaction information (bKash, Nagad, Rocket account numbers or banking details)
• Information you provide when contacting our support team

2.2 Automatically Collected Information

When you use our platform, some information may be collected automatically, such as:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Approximate information related to login time and location
• Cookies and session data
• Which pages you visited and how much time you spent on them
• Game history and transaction records

3 Purpose of Data Use

okzo uses your information for the following purposes:

3.1 Service Operation and Improvement

• To create, manage, and secure your account
• To process deposits, pay out winnings, and handle other financial transactions
• To provide gaming services and personalize your experience
• To identify and resolve technical issues
• To improve platform performance and user experience

3.2 Security and Legal Compliance

• To prevent fraud, money laundering, and other illegal activities
• To comply with applicable laws and regulations
• To prevent access by those under 21 years of age
• To ensure cybersecurity protection

3.3 Communication and Support

• To send important service-related notifications
• To respond to your support requests
• To provide account-related updates
• To provide information related to responsible gaming

4 Sharing Information with Third Parties

okzo does not sell your personal information. However, information may be shared with specific third parties in the following circumstances:

4.1 Payment Processors

To process financial transactions, we share the necessary financial information with bKash, Nagad, Rocket, and approved banking partners. These partners follow their own privacy policies.

4.2 Game Software Providers

Our game software partners, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, may receive the minimum information required to deliver their games. Use of this data is limited to ensuring the user's gaming experience.

4.3 Legal Obligations

We may be required to disclose your information to the relevant authorities when required by a court order, a legitimate request from a government authority, or applicable law.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

5 Cookies & Tracking Technologies

okzo uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help our platform operate more effectively.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand site usage patterns.

5.2 Cookie Control

You can disable cookies in your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6 Data Retention and Duration

okzo retains your personal information for as long as it is necessary to provide services or to meet legal obligations.

• Information from active accounts is retained for the full duration of the account.
• Financial transaction records are retained for a defined period as required by law.
• Even after an account is closed, some information may be retained for fraud prevention and legal requirements.
• Information that is no longer needed is securely deleted.

The data retention process is protected by SSL encryption and other industry-standard security technologies.

7 Data Security Measures

okzo takes both technical and administrative measures to protect your information.

• SSL Encryption: All data transmission is encrypted via SSL/TLS protocol.
• Secure Servers: Your information is stored on secure servers with restricted access controls.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems.
• Staff Training: Our team members are trained on data protection.
• Access Controls: Only authorized personnel can access your information, and only as needed.

8 Your Rights

As a user of okzo, you have the following rights:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Correction

If there are any errors or inaccuracies in your information, you may request a correction.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

In certain cases, you may object to the processing of your information.

8.5 Exercising Your Rights

To exercise any of the above rights, email us at [email protected]. Our support team provides assistance in both Bengali and English, 24/7.

9 Protection of Minors

okzo's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age during account registration. If we become aware that a minor's information has been collected, it is promptly deleted and the account is closed.

Parents or guardians who have concerns about their child's account may contact us at [email protected].

10 International Data Transfers

In the course of operating our services, your information may be transferred to or stored outside of Bangladesh. In such cases, we ensure that:

• The recipient country provides adequate data protection measures, or
• The recipient organization has implemented appropriate protective measures.

For any international transfer, we use industry-standard security technologies and contractual safeguards.

11 Policy Changes

okzo reserves the right to modify this privacy policy as needed. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered contact (where applicable).
• Your continued use of the platform after changes are made will be considered acceptance of the new policy.

We recommend that you revisit this page regularly to stay up to date with the latest information.

12 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our support team:

• Email: [email protected]
• Live Chat: Live chat is available 24/7 on any page of okzo.lat.
• Language: Support is available in both Bengali and English.