Frequently Asked Questions
Welcome to okzo's Q&A Page
From making deposits to casino games — find clear and detailed answers to any question about okzo right here.
This page provides straightforward answers to the questions that come up when using okzo — such as how to deposit money, what to do if you have an account issue, where to get help with responsible gaming, and how casino table games work. This FAQ is organized into four categories to give you a clearer picture of the okzo platform. If you can't find the answer to your question here, please contact our support team.
Category 01
Category 02
Category 03
Category 04
Deposit Questions
In most cases, your deposit will be credited to your account within a few minutes. If more than 15 minutes have passed and your balance still hasn't updated, keep your transaction receipt or bKash/Nagad transaction ID handy and contact okzo live chat directly. The support team will verify the issue and resolve it quickly.
The minimum deposit amount at okzo is ৳500 for any payment method. This applies to bKash, Nagad, Rocket, and bank transfer alike. So no matter which method you choose, the minimum deposit requirement stays the same.
okzo currently supports four payment methods — bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank and BRAC Bank). For withdrawals, the minimum amount is ৳800, and the process is generally completed within 1 hour.
Log in to your okzo account, then select the "Deposit" option and choose bKash. Send the required amount to the okzo bKash number shown on screen and enter the transaction ID in the payment form. Once the deposit is confirmed, the balance will be added to your wallet within a few minutes.
okzo does not charge any additional fee on deposits. However, Nagad or Rocket may apply their own cash-out or send-money charges according to their own terms. For the latest fee information, check the help section of the respective app directly.
Member Account
A username is generally a combination of letters and numbers, and the option to change it is limited, so choose carefully at the time of registration. Your password should be at least 8 characters long and is most secure when it includes a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not use the same password on other sites.
After logging in to your account, go to your profile settings where you will find the option to update your phone number or email. In some cases, identity verification may be required. If you run into any issues, let us know via the support chat — our team will assist you.
Yes, you can log in to okzo from any device. However, when logging in from a new device for the first time, there may be an additional verification step to confirm your identity. If you log in on a public Wi-Fi network or a shared device, make sure to end your session when you are done.
On the login page, use the "Forgot Password" option to send a reset link to your registered email or phone number. If that doesn't work either, contact us directly via live chat. The support team is active 24 hours a day, seven days a week.
No, each person may only operate one account. Creating multiple accounts is a violation of okzo's rules and risks having both accounts suspended or permanently closed. Please read our terms and conditions for more details.
Responsible Gaming
okzo's support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. If you or someone in your family needs help with responsible gaming, please also visit our responsible gaming page — it has detailed resources and guidance.
Cooling-off means pausing betting on your account for a set period of time, while self-exclusion means stepping away from the platform for a longer term. If you want to use either of these options, let the support team know — they will help complete the process. You do not need to give a reason to make this decision.
As a responsible platform, okzo wants to ensure that gaming is enjoyed only by mature adults. Users under the age of 21 are not permitted to open or use an account. If a parent or guardian suspects a minor is misusing the platform, please contact us immediately.
Some common warning signs include: repeatedly increasing bets to try to recover lost money, spending more time gambling than intended, neglecting family or work because of gambling, and continuing to gamble despite stress or financial difficulties. If you notice these signs, it is important to take a break and speak with our support team for help.
Yes, as part of responsible gaming, okzo allows you to set your own deposit or betting limits. To activate these limits, inform the support team. Keeping your budget in control helps gaming stay enjoyable and avoids financial strain.
Casino & Table Games
Roulette has a spinning wheel and a ball. The wheel has numbered slots from 0 to 36. Players place bets on a specific number, a color (red/black), or odd/even. If the slot where the ball lands matches your bet, you win. It is a game entirely based on chance — no strategy can guarantee an outcome.
Baccarat is relatively straightforward among casino games. There are essentially three bets — Player, Banker, or Tie. The hand whose points are closest to 9 wins. 10s and face cards count as zero, and aces count as one. Starting with the Banker bet is the easiest way for beginners to get going.
No, they are two different games. Teen Patti is a three-card game where players compete to build the best hand — it is similar to poker. Andar Bahar is simpler: a joker card is revealed, then cards are dealt alternately to the Andar and Bahar piles — you bet on which side will receive a card of the same value first.
Each table game has set minimum and maximum betting limits, which are shown in the table's information panel. Lower-limit tables are suitable for beginners, while higher-limit tables are also available for more experienced players. It is a good idea to check the limits before starting a game.
Yes, in a live dealer game, a real trained dealer runs the game via a live video stream. You can enjoy the experience of real cards and a real table from home. Providers such as Evolution Gaming and Ezugi offer this service. A good internet connection ensures a smooth streaming experience.
Sic Bo is a three-dice game. Players place bets on various total values or specific combinations before the dice are rolled. After the roll, you win if the outcome matches your bet. Starting with Small (4-10) or Big (11-17) bets is an easy way to understand the game.
Get in Touch
Still have questions? We're here to help
okzo's support team is available in Bengali and English seven days a week, 24 hours a day. Reach us via live chat or email — we'll get back to you quickly.
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